Class: Zendesk2::TicketComment

Inherits:
AuditEvent show all
Defined in:
lib/zendesk2/ticket_comment.rb

Instance Attribute Summary

Attributes inherited from AuditEvent

#ticket_audit

Attributes included from Model

#errors

Instance Method Summary collapse

Methods inherited from AuditEvent

all, for, inherited, #type

Methods included from Attributes

#assoc_accessor, #assoc_reader, #assoc_writer

Methods included from Model

#destroy, #destroyed?, #missing_attributes, #save, #save!, #update!

Instance Method Details

#attachments ⇒ Array

Returns The attachments on this comment as Attachment objects.

Returns:

  • (Array) —

    The attachments on this comment as Attachment objects



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# File 'lib/zendesk2/ticket_comment.rb', line 17

attribute :attachments, type: :array

#author ⇒ Zendesk2::User

Returns event author.

Returns:



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# File 'lib/zendesk2/ticket_comment.rb', line 20

def author
  requires :author_id

  cistern.users.get(author_id)
end

#author_id ⇒ Integer

Returns The id of the author of this comment.

Returns:

  • (Integer) —

    The id of the author of this comment



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# File 'lib/zendesk2/ticket_comment.rb', line 15

attribute :author_id, type: :integer

#body ⇒ String

Returns The actual comment made by the author.

Returns:

  • (String) —

    The actual comment made by the author



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# File 'lib/zendesk2/ticket_comment.rb', line 7

attribute :body, type: :string

#html_body ⇒ String

Returns The actual comment made by the author formatted to HTML.

Returns:

  • (String) —

    The actual comment made by the author formatted to HTML



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# File 'lib/zendesk2/ticket_comment.rb', line 9

attribute :html_body, type: :string

#id ⇒ Integer

Returns Automatically assigned when creating events.

Returns:

  • (Integer) —

    Automatically assigned when creating events



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# File 'lib/zendesk2/ticket_comment.rb', line 4

identity :id, type: :integer

#public ⇒ Boolean

Returns If this is a public comment or an internal agents only note.

Returns:

  • (Boolean) —

    If this is a public comment or an internal agents only note



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# File 'lib/zendesk2/ticket_comment.rb', line 11

attribute :public, type: :boolea

#trusted ⇒ Boolean

Returns If this comment is trusted or marked as being potentially fraudulent.

Returns:

  • (Boolean) —

    If this comment is trusted or marked as being potentially fraudulent



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# File 'lib/zendesk2/ticket_comment.rb', line 13

attribute :trusted, type: :boolean