Class: Zendesk2::UpdateTicket

Inherits:
Object
  • Object
show all
Includes:
Request
Defined in:
lib/zendesk2/update_ticket.rb

Instance Attribute Summary

Attributes included from Request

#params

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Request

#call, cistern_included, #data, #delete!, #error!, #find!, #html_url_for, included, #mock_response, #page, #page_params!, #page_params?, #pluralize, #real, #real_request, #request_body, #request_params, #request_path, #resources, #response, #timestamp, #url_for

Class Method Details

.accepted_attributes ⇒ Object 



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# File 'lib/zendesk2/update_ticket.rb', line 9

def self.accepted_attributes
  Zendesk2::CreateTicket.accepted_attributes + ['comment']
end

Instance Method Details

#mock ⇒ Object 



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# File 'lib/zendesk2/update_ticket.rb', line 21

def mock
  comment = params.fetch('ticket').delete('comment')

  body = find!(:tickets, ticket_id).merge!(ticket_params)

  if comment
    comment_id = cistern.serial_id

    comment_data = cistern.data[:ticket_comments][comment_id] = {
      'id'          => comment_id,
      'type'        => 'Comment',
      'author_id'   => cistern.current_user['id'],
      'body'        => comment['body'],
      'html_body'   => "<p>#{comment['body']}</p>",
      'public'      => comment['public'].nil? ? true : comment['public'],
      'trusted'     => comment['trusted'].nil? ? true : comment['trusted'],
      'attachments' => comment['attachments'] || [],
      'ticket_id'   => ticket_id,
    }

    audit_id = cistern.serial_id

    audit = {
      'id'         => audit_id,
      'ticket_id'  => ticket_id,
      'created_at' => Time.now,
      'author_id'  => cistern.current_user['id'],
      'via'        => {
        'channel' => 'api',
        'source'  => {
          'form' => {},
          'to'   => {},
          'rel'  => nil,
        },
      },
      'metadata' => {
        'system' => {
          'client'     => Zendesk2::USER_AGENT,
          'ip_address' => '127.0.0.1',
          'location'   => 'Oakland, CA, United States',
          'latitude'   => 37.83449999999999,
          'longitude'  => -122.2647,
        },
        'custom' => {},
      },
      'events' => [comment_data],
    }

    data[:ticket_audits][audit_id] = audit
  end

  mock_response(
    'ticket' => body,
    'audit'  => audit
  )
end

#ticket_id ⇒ Object 



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# File 'lib/zendesk2/update_ticket.rb', line 17

def ticket_id
  params.fetch('ticket').fetch('id')
end

#ticket_params ⇒ Object 



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# File 'lib/zendesk2/update_ticket.rb', line 13

def ticket_params
  @_ticket_params ||= Cistern::Hash.slice(params.fetch('ticket'), *self.class.accepted_attributes)
end