Class: Twilio::REST::FlexApi::V1::InsightsSegmentsInstance

Inherits:
InstanceResource show all
Defined in:
lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload) ⇒ InsightsSegmentsInstance

Initialize the InsightsSegmentsInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this InsightsSegments resource.

  • sid (String) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 277

def initialize(version, payload )
    super(version)
    
    
    # Marshaled Properties
    @properties = { 
        'segment_id' => payload['segment_id'],
        'external_id' => payload['external_id'],
        'queue' => payload['queue'],
        'external_contact' => payload['external_contact'],
        'external_segment_link_id' => payload['external_segment_link_id'],
        'date' => payload['date'],
        'account_id' => payload['account_id'],
        'external_segment_link' => payload['external_segment_link'],
        'agent_id' => payload['agent_id'],
        'agent_phone' => payload['agent_phone'],
        'agent_name' => payload['agent_name'],
        'agent_team_name' => payload['agent_team_name'],
        'agent_team_name_in_hierarchy' => payload['agent_team_name_in_hierarchy'],
        'agent_link' => payload['agent_link'],
        'customer_phone' => payload['customer_phone'],
        'customer_name' => payload['customer_name'],
        'customer_link' => payload['customer_link'],
        'segment_recording_offset' => payload['segment_recording_offset'],
        'media' => payload['media'],
        'assessment_type' => payload['assessment_type'],
        'assessment_percentage' => payload['assessment_percentage'],
        'url' => payload['url'],
    }
end

Instance Method Details

#account_id ⇒ String

Returns The unique id for the account.

Returns:

  • (String) —

    The unique id for the account.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 347

def 
    @properties['account_id']
end

#agent_id ⇒ String

Returns The unique id for the agent.

Returns:

  • (String) —

    The unique id for the agent.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 359

def agent_id
    @properties['agent_id']
end

#agent_link ⇒ String

Returns The link to the agent conversation.

Returns:

  • (String) —

    The link to the agent conversation.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 389

def agent_link
    @properties['agent_link']
end

#agent_name ⇒ String

Returns The name of the agent.

Returns:

  • (String) —

    The name of the agent.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 371

def agent_name
    @properties['agent_name']
end

#agent_phone ⇒ String

Returns The phone number of the agent.

Returns:

  • (String) —

    The phone number of the agent.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 365

def agent_phone
    @properties['agent_phone']
end

#agent_team_name ⇒ String

Returns The team name to which agent belongs.

Returns:

  • (String) —

    The team name to which agent belongs.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 377

def agent_team_name
    @properties['agent_team_name']
end

#agent_team_name_in_hierarchy ⇒ String

Returns he team name to which agent belongs.

Returns:

  • (String) —

    he team name to which agent belongs.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 383

def agent_team_name_in_hierarchy
    @properties['agent_team_name_in_hierarchy']
end

#assessment_percentage ⇒ Hash

Returns The percentage scored on the Assessments.

Returns:

  • (Hash) —

    The percentage scored on the Assessments.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 431

def assessment_percentage
    @properties['assessment_percentage']
end

#assessment_type ⇒ Hash

Returns The type of the assessment.

Returns:

  • (Hash) —

    The type of the assessment.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 425

def assessment_type
    @properties['assessment_type']
end

#customer_link ⇒ String

Returns The link to the customer conversation.

Returns:

  • (String) —

    The link to the customer conversation.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 407

def customer_link
    @properties['customer_link']
end

#customer_name ⇒ String

Returns The name of the customer.

Returns:

  • (String) —

    The name of the customer.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 401

def customer_name
    @properties['customer_name']
end

#customer_phone ⇒ String

Returns The phone number of the customer.

Returns:

  • (String) —

    The phone number of the customer.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 395

def customer_phone
    @properties['customer_phone']
end

#date ⇒ String

Returns The date of the conversation.

Returns:

  • (String) —

    The date of the conversation.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 341

def date
    @properties['date']
end

#external_contact ⇒ String

Returns:

  • (String) 


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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 329

def external_contact
    @properties['external_contact']
end

#external_id ⇒ String

Returns The unique id for the conversation.

Returns:

  • (String) —

    The unique id for the conversation.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 317

def external_id
    @properties['external_id']
end

#external_segment_link ⇒ String

Returns The hyperlink to recording of the task event.

Returns:

  • (String) —

    The hyperlink to recording of the task event.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 353

def external_segment_link
    @properties['external_segment_link']
end

#external_segment_link_id ⇒ String

Returns The uuid for the external_segment_link.

Returns:

  • (String) —

    The uuid for the external_segment_link.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 335

def external_segment_link_id
    @properties['external_segment_link_id']
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 449

def inspect
    "<Twilio.FlexApi.V1.InsightsSegmentsInstance>"
end

#media ⇒ Hash

Returns The media identifiers of the conversation.

Returns:

  • (Hash) —

    The media identifiers of the conversation.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 419

def media
    @properties['media']
end

#queue ⇒ String

Returns:

  • (String) 


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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 323

def queue
    @properties['queue']
end

#segment_id ⇒ String

Returns To unique id of the segment.

Returns:

  • (String) —

    To unique id of the segment



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 311

def segment_id
    @properties['segment_id']
end

#segment_recording_offset ⇒ String

Returns The offset value for the recording.

Returns:

  • (String) —

    The offset value for the recording.



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 413

def segment_recording_offset
    @properties['segment_recording_offset']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 443

def to_s
    "<Twilio.FlexApi.V1.InsightsSegmentsInstance>"
end

#url ⇒ String

Returns:

  • (String) 


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# File 'lib/twilio-ruby/rest/flex_api/v1/insights_segments.rb', line 437

def url
    @properties['url']
end