Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::TaskContext::ReservationInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil, task_sid: nil, sid: nil) ⇒ ReservationInstance

Initialize the ReservationInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this Reservation resource.

  • sid (String) (defaults to: nil) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 784

def initialize(version, payload , workspace_sid: nil, task_sid: nil, sid: nil)
    super(version)
    
    
    # Marshaled Properties
    @properties = { 
        'account_sid' => payload['account_sid'],
        'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
        'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
        'reservation_status' => payload['reservation_status'],
        'sid' => payload['sid'],
        'task_sid' => payload['task_sid'],
        'worker_name' => payload['worker_name'],
        'worker_sid' => payload['worker_sid'],
        'workspace_sid' => payload['workspace_sid'],
        'url' => payload['url'],
        'links' => payload['links'],
    }

    # Context
    @instance_context = nil
    @params = { 'workspace_sid' => workspace_sid  || @properties['workspace_sid']  ,'task_sid' => task_sid  || @properties['task_sid']  ,'sid' => sid  || @properties['sid']  , }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the [Account](www.twilio.com/docs/iam/api/account) that created the TaskReservation resource.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 821

def 
    @properties['account_sid']
end

#context ⇒ ReservationContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 812

def context
    unless @instance_context
        @instance_context = ReservationContext.new(@version , @params['workspace_sid'], @params['task_sid'], @params['sid'])
    end
    @instance_context
end

#date_created ⇒ Time

Returns The date and time in GMT when the resource was created specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 827

def date_created
    @properties['date_created']
end

#date_updated ⇒ Time

Returns The date and time in GMT when the resource was last updated specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 833

def date_updated
    @properties['date_updated']
end

#fetch ⇒ ReservationInstance

Fetch the ReservationInstance

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 888

def fetch

    context.fetch
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 1077

def inspect
    values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#links ⇒ Hash

Returns The URLs of related resources.

Returns:

  • (Hash) —

    The URLs of related resources.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 881

def links
    @properties['links']
end

#reservation_status ⇒ Status

Returns:

  • (Status) 


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 839

def reservation_status
    @properties['reservation_status']
end

#sid ⇒ String

Returns The unique string that we created to identify the TaskReservation resource.

Returns:

  • (String) —

    The unique string that we created to identify the TaskReservation resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 845

def sid
    @properties['sid']
end

#task_sid ⇒ String

Returns The SID of the reserved Task resource.

Returns:

  • (String) —

    The SID of the reserved Task resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 851

def task_sid
    @properties['task_sid']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 1070

def to_s
    values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, supervisor_mode: :unset, supervisor: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset, jitter_buffer_size: :unset, if_match: :unset) ⇒ ReservationInstance

Update the ReservationInstance

Parameters:

  • reservation_status (Status) (defaults to: :unset)
  • worker_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID if rejecting a reservation.

  • instruction (String) (defaults to: :unset) —

    The assignment instruction for reservation.

  • dequeue_post_work_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity resource to start after executing a Dequeue instruction.

  • dequeue_from (String) (defaults to: :unset) —

    The Caller ID of the call to the worker when executing a Dequeue instruction.

  • dequeue_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Dequeue instruction or which leg to record.

  • dequeue_timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Dequeue instruction.

  • dequeue_to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Dequeue instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • dequeue_status_callback_url (String) (defaults to: :unset) —

    The Callback URL for completed call event when executing a Dequeue instruction.

  • call_from (String) (defaults to: :unset) —

    The Caller ID of the outbound call when executing a Call instruction.

  • call_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Call instruction or which leg to record.

  • call_timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Call instruction.

  • call_to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Call instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • call_url (String) (defaults to: :unset) —

    TwiML URI executed on answering the worker’s leg as a result of the Call instruction.

  • call_status_callback_url (String) (defaults to: :unset) —

    The URL to call for the completed call event when executing a Call instruction.

  • call_accept (Boolean) (defaults to: :unset) —

    Whether to accept a reservation when executing a Call instruction.

  • redirect_call_sid (String) (defaults to: :unset) —

    The Call SID of the call parked in the queue when executing a Redirect instruction.

  • redirect_accept (Boolean) (defaults to: :unset) —

    Whether the reservation should be accepted when executing a Redirect instruction.

  • redirect_url (String) (defaults to: :unset) —

    TwiML URI to redirect the call to when executing the Redirect instruction.

  • to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Conference instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • from (String) (defaults to: :unset) —

    The Caller ID of the call to the worker when executing a Conference instruction.

  • status_callback (String) (defaults to: :unset) —

    The URL we should call using the status_callback_method to send status information to your application.

  • status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call status_callback. Can be: POST or GET and the default is POST.

  • status_callback_event (Array[CallStatus]) (defaults to: :unset) —

    The call progress events that we will send to status_callback. Can be: initiated, ringing, answered, or completed.

  • timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Conference instruction.

  • record (Boolean) (defaults to: :unset) —

    Whether to record the participant and their conferences, including the time between conferences. The default is false.

  • muted (Boolean) (defaults to: :unset) —

    Whether the agent is muted in the conference. The default is false.

  • beep (String) (defaults to: :unset) —

    Whether to play a notification beep when the participant joins or when to play a beep. Can be: true, false, onEnter, or onExit. The default value is true.

  • start_conference_on_enter (Boolean) (defaults to: :unset) —

    Whether to start the conference when the participant joins, if it has not already started. The default is true. If false and the conference has not started, the participant is muted and hears background music until another participant starts the conference.

  • end_conference_on_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the agent leaves.

  • wait_url (String) (defaults to: :unset) —

    The URL we should call using the wait_method for the music to play while participants are waiting for the conference to start. The default value is the URL of our standard hold music. [Learn more about hold music](www.twilio.com/labs/twimlets/holdmusic).

  • wait_method (String) (defaults to: :unset) —

    The HTTP method we should use to call wait_url. Can be GET or POST and the default is POST. When using a static audio file, this should be GET so that we can cache the file.

  • early_media (Boolean) (defaults to: :unset) —

    Whether to allow an agent to hear the state of the outbound call, including ringing or disconnect messages. The default is true.

  • max_participants (String) (defaults to: :unset) —

    The maximum number of participants in the conference. Can be a positive integer from 2 to 250. The default value is 250.

  • conference_status_callback (String) (defaults to: :unset) —

    The URL we should call using the conference_status_callback_method when the conference events in conference_status_callback_event occur. Only the value set by the first participant to join the conference is used. Subsequent conference_status_callback values are ignored.

  • conference_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call conference_status_callback. Can be: GET or POST and defaults to POST.

  • conference_status_callback_event (Array[ConferenceEvent]) (defaults to: :unset) —

    The conference status events that we will send to conference_status_callback. Can be: start, end, join, leave, mute, hold, speaker.

  • conference_record (String) (defaults to: :unset) —

    Whether to record the conference the participant is joining or when to record the conference. Can be: true, false, record-from-start, and do-not-record. The default value is false.

  • conference_trim (String) (defaults to: :unset) —

    How to trim the leading and trailing silence from your recorded conference audio files. Can be: trim-silence or do-not-trim and defaults to trim-silence.

  • recording_channels (String) (defaults to: :unset) —

    The recording channels for the final recording. Can be: mono or dual and the default is mono.

  • recording_status_callback (String) (defaults to: :unset) —

    The URL that we should call using the recording_status_callback_method when the recording status changes.

  • recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use when we call recording_status_callback. Can be: GET or POST and defaults to POST.

  • conference_recording_status_callback (String) (defaults to: :unset) —

    The URL we should call using the conference_recording_status_callback_method when the conference recording is available.

  • conference_recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call conference_recording_status_callback. Can be: GET or POST and defaults to POST.

  • region (String) (defaults to: :unset) —

    The [region](support.twilio.com/hc/en-us/articles/223132167-How-global-low-latency-routing-and-region-selection-work-for-conferences-and-Client-calls) where we should mix the recorded audio. Can be:us1, us2, ie1, de1, sg1, br1, au1, or jp1.

  • sip_auth_username (String) (defaults to: :unset) —

    The SIP username used for authentication.

  • sip_auth_password (String) (defaults to: :unset) —

    The SIP password for authentication.

  • dequeue_status_callback_event (Array[String]) (defaults to: :unset) —

    The Call progress events sent via webhooks as a result of a Dequeue instruction.

  • post_work_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID after executing a Conference instruction.

  • supervisor_mode (SupervisorMode) (defaults to: :unset)
  • supervisor (String) (defaults to: :unset) —

    The Supervisor SID/URI when executing the Supervise instruction.

  • end_conference_on_customer_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the customer leaves.

  • beep_on_customer_entrance (Boolean) (defaults to: :unset) —

    Whether to play a notification beep when the customer joins.

  • jitter_buffer_size (String) (defaults to: :unset) —

    The jitter buffer size for conference. Can be: small, medium, large, off.

  • if_match (String) (defaults to: :unset) —

    The If-Match HTTP request header

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 951

def update(
    reservation_status: :unset, 
    worker_activity_sid: :unset, 
    instruction: :unset, 
    dequeue_post_work_activity_sid: :unset, 
    dequeue_from: :unset, 
    dequeue_record: :unset, 
    dequeue_timeout: :unset, 
    dequeue_to: :unset, 
    dequeue_status_callback_url: :unset, 
    call_from: :unset, 
    call_record: :unset, 
    call_timeout: :unset, 
    call_to: :unset, 
    call_url: :unset, 
    call_status_callback_url: :unset, 
    call_accept: :unset, 
    redirect_call_sid: :unset, 
    redirect_accept: :unset, 
    redirect_url: :unset, 
    to: :unset, 
    from: :unset, 
    status_callback: :unset, 
    status_callback_method: :unset, 
    status_callback_event: :unset, 
    timeout: :unset, 
    record: :unset, 
    muted: :unset, 
    beep: :unset, 
    start_conference_on_enter: :unset, 
    end_conference_on_exit: :unset, 
    wait_url: :unset, 
    wait_method: :unset, 
    early_media: :unset, 
    max_participants: :unset, 
    conference_status_callback: :unset, 
    conference_status_callback_method: :unset, 
    conference_status_callback_event: :unset, 
    conference_record: :unset, 
    conference_trim: :unset, 
    recording_channels: :unset, 
    recording_status_callback: :unset, 
    recording_status_callback_method: :unset, 
    conference_recording_status_callback: :unset, 
    conference_recording_status_callback_method: :unset, 
    region: :unset, 
    sip_auth_username: :unset, 
    sip_auth_password: :unset, 
    dequeue_status_callback_event: :unset, 
    post_work_activity_sid: :unset, 
    supervisor_mode: :unset, 
    supervisor: :unset, 
    end_conference_on_customer_exit: :unset, 
    beep_on_customer_entrance: :unset, 
    jitter_buffer_size: :unset, 
    if_match: :unset
)

    context.update(
        reservation_status: reservation_status, 
        worker_activity_sid: worker_activity_sid, 
        instruction: instruction, 
        dequeue_post_work_activity_sid: dequeue_post_work_activity_sid, 
        dequeue_from: dequeue_from, 
        dequeue_record: dequeue_record, 
        dequeue_timeout: dequeue_timeout, 
        dequeue_to: dequeue_to, 
        dequeue_status_callback_url: dequeue_status_callback_url, 
        call_from: call_from, 
        call_record: call_record, 
        call_timeout: call_timeout, 
        call_to: call_to, 
        call_url: call_url, 
        call_status_callback_url: call_status_callback_url, 
        call_accept: call_accept, 
        redirect_call_sid: redirect_call_sid, 
        redirect_accept: redirect_accept, 
        redirect_url: redirect_url, 
        to: to, 
        from: from, 
        status_callback: status_callback, 
        status_callback_method: status_callback_method, 
        status_callback_event: status_callback_event, 
        timeout: timeout, 
        record: record, 
        muted: muted, 
        beep: beep, 
        start_conference_on_enter: start_conference_on_enter, 
        end_conference_on_exit: end_conference_on_exit, 
        wait_url: wait_url, 
        wait_method: wait_method, 
        early_media: early_media, 
        max_participants: max_participants, 
        conference_status_callback: conference_status_callback, 
        conference_status_callback_method: conference_status_callback_method, 
        conference_status_callback_event: conference_status_callback_event, 
        conference_record: conference_record, 
        conference_trim: conference_trim, 
        recording_channels: recording_channels, 
        recording_status_callback: recording_status_callback, 
        recording_status_callback_method: recording_status_callback_method, 
        conference_recording_status_callback: conference_recording_status_callback, 
        conference_recording_status_callback_method: conference_recording_status_callback_method, 
        region: region, 
        sip_auth_username: sip_auth_username, 
        sip_auth_password: sip_auth_password, 
        dequeue_status_callback_event: dequeue_status_callback_event, 
        post_work_activity_sid: post_work_activity_sid, 
        supervisor_mode: supervisor_mode, 
        supervisor: supervisor, 
        end_conference_on_customer_exit: end_conference_on_customer_exit, 
        beep_on_customer_entrance: beep_on_customer_entrance, 
        jitter_buffer_size: jitter_buffer_size, 
        if_match: if_match, 
    )
end

#url ⇒ String

Returns The absolute URL of the TaskReservation reservation.

Returns:

  • (String) —

    The absolute URL of the TaskReservation reservation.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 875

def url
    @properties['url']
end

#worker_name ⇒ String

Returns The friendly_name of the Worker that is reserved.

Returns:

  • (String) —

    The friendly_name of the Worker that is reserved.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 857

def worker_name
    @properties['worker_name']
end

#worker_sid ⇒ String

Returns The SID of the reserved Worker resource.

Returns:

  • (String) —

    The SID of the reserved Worker resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 863

def worker_sid
    @properties['worker_sid']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace that this task is contained within.

Returns:

  • (String) —

    The SID of the Workspace that this task is contained within.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 869

def workspace_sid
    @properties['workspace_sid']
end