Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::TaskContext::ReservationInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil, task_sid: nil, sid: nil) ⇒ ReservationInstance

Initialize the ReservationInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • workspace_sid (String) (defaults to: nil) —

    The SID of the Workspace that this task is contained within.

  • task_sid (String) (defaults to: nil) —

    The SID of the reserved Task resource.

  • sid (String) (defaults to: nil) —

    The SID of the TaskReservation resource to fetch.


421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 421

def initialize(version, payload, workspace_sid: nil, task_sid: nil, sid: nil)
  super(version)

  # Marshaled Properties
  @properties = {
      'account_sid' => payload['account_sid'],
      'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
      'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
      'reservation_status' => payload['reservation_status'],
      'sid' => payload['sid'],
      'task_sid' => payload['task_sid'],
      'worker_name' => payload['worker_name'],
      'worker_sid' => payload['worker_sid'],
      'workspace_sid' => payload['workspace_sid'],
      'url' => payload['url'],
      'links' => payload['links'],
  }

  # Context
  @instance_context = nil
  @params = {
      'workspace_sid' => workspace_sid,
      'task_sid' => task_sid,
      'sid' => sid || @properties['sid'],
  }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the Account that created the resource.

Returns:

  • (String) —

    The SID of the Account that created the resource


466
467
468
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 466

def 
  @properties['account_sid']
end

#context ⇒ ReservationContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:


452
453
454
455
456
457
458
459
460
461
462
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 452

def context
  unless @instance_context
    @instance_context = ReservationContext.new(
        @version,
        @params['workspace_sid'],
        @params['task_sid'],
        @params['sid'],
    )
  end
  @instance_context
end

#date_created ⇒ Time

Returns The ISO 8601 date and time in GMT when the resource was created.

Returns:

  • (Time) —

    The ISO 8601 date and time in GMT when the resource was created


472
473
474
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 472

def date_created
  @properties['date_created']
end

#date_updated ⇒ Time

Returns The ISO 8601 date and time in GMT when the resource was last updated.

Returns:

  • (Time) —

    The ISO 8601 date and time in GMT when the resource was last updated


478
479
480
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 478

def date_updated
  @properties['date_updated']
end

#fetch ⇒ ReservationInstance

Fetch the ReservationInstance

Returns:


533
534
535
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 533

def fetch
  context.fetch
end

#inspect ⇒ Object

Provide a detailed, user friendly representation


737
738
739
740
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 737

def inspect
  values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#links ⇒ String

Returns The URLs of related resources.

Returns:

  • (String) —

    The URLs of related resources


526
527
528
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 526

def links
  @properties['links']
end

#reservation_status ⇒ reservation.Status

Returns The current status of the reservation.

Returns:

  • (reservation.Status) —

    The current status of the reservation


484
485
486
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 484

def reservation_status
  @properties['reservation_status']
end

#sid ⇒ String

Returns The unique string that identifies the resource.

Returns:

  • (String) —

    The unique string that identifies the resource


490
491
492
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 490

def sid
  @properties['sid']
end

#task_sid ⇒ String

Returns The SID of the reserved Task resource.

Returns:

  • (String) —

    The SID of the reserved Task resource


496
497
498
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 496

def task_sid
  @properties['task_sid']
end

#to_s ⇒ Object

Provide a user friendly representation


730
731
732
733
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 730

def to_s
  values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, supervisor_mode: :unset, supervisor: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset, if_match: :unset) ⇒ ReservationInstance

Update the ReservationInstance

Parameters:

  • reservation_status (reservation.Status) (defaults to: :unset) —

    The new status of the reservation. Can be: `pending`, `accepted`, `rejected`, or `timeout`.

  • worker_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID if rejecting a reservation.

  • instruction (String) (defaults to: :unset) —

    The assignment instruction for reservation.

  • dequeue_post_work_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity resource to start after executing a Dequeue instruction.

  • dequeue_from (String) (defaults to: :unset) —

    The Caller ID of the call to the worker when executing a Dequeue instruction.

  • dequeue_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Dequeue instruction or which leg to record.

  • dequeue_timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Dequeue instruction.

  • dequeue_to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Dequeue instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • dequeue_status_callback_url (String) (defaults to: :unset) —

    The Callback URL for completed call event when executing a Dequeue instruction.

  • call_from (String) (defaults to: :unset) —

    The Caller ID of the outbound call when executing a Call instruction.

  • call_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Call instruction or which leg to record.

  • call_timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Call instruction.

  • call_to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Call instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • call_url (String) (defaults to: :unset) —

    TwiML URI executed on answering the worker's leg as a result of the Call instruction.

  • call_status_callback_url (String) (defaults to: :unset) —

    The URL to call for the completed call event when executing a Call instruction.

  • call_accept (Boolean) (defaults to: :unset) —

    Whether to accept a reservation when executing a Call instruction.

  • redirect_call_sid (String) (defaults to: :unset) —

    The Call SID of the call parked in the queue when executing a Redirect instruction.

  • redirect_accept (Boolean) (defaults to: :unset) —

    Whether the reservation should be accepted when executing a Redirect instruction.

  • redirect_url (String) (defaults to: :unset) —

    TwiML URI to redirect the call to when executing the Redirect instruction.

  • to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Conference instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • from (String) (defaults to: :unset) —

    The Caller ID of the call to the worker when executing a Conference instruction.

  • status_callback (String) (defaults to: :unset) —

    The URL we should call using the `status_callback_method` to send status information to your application.

  • status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call `status_callback`. Can be: `POST` or `GET` and the default is `POST`.

  • status_callback_event (Array[reservation.CallStatus]) (defaults to: :unset) —

    The call progress events that we will send to `status_callback`. Can be: `initiated`, `ringing`, `answered`, or `completed`.

  • timeout (String) (defaults to: :unset) —

    Timeout for call when executing a Conference instruction.

  • record (Boolean) (defaults to: :unset) —

    Whether to record the participant and their conferences, including the time between conferences. The default is `false`.

  • muted (Boolean) (defaults to: :unset) —

    Whether the agent is muted in the conference. The default is `false`.

  • beep (String) (defaults to: :unset) —

    Whether to play a notification beep when the participant joins or when to play a beep. Can be: `true`, `false`, `onEnter`, or `onExit`. The default value is `true`.

  • start_conference_on_enter (Boolean) (defaults to: :unset) —

    Whether to start the conference when the participant joins, if it has not already started. The default is `true`. If `false` and the conference has not started, the participant is muted and hears background music until another participant starts the conference.

  • end_conference_on_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the agent leaves.

  • wait_url (String) (defaults to: :unset) —

    The URL we should call using the `wait_method` for the music to play while participants are waiting for the conference to start. The default value is the URL of our standard hold music. Learn more about hold music.

  • wait_method (String) (defaults to: :unset) —

    The HTTP method we should use to call `wait_url`. Can be `GET` or `POST` and the default is `POST`. When using a static audio file, this should be `GET` so that we can cache the file.

  • early_media (Boolean) (defaults to: :unset) —

    Whether to allow an agent to hear the state of the outbound call, including ringing or disconnect messages. The default is `true`.

  • max_participants (String) (defaults to: :unset) —

    The maximum number of participants in the conference. Can be a positive integer from `2` to `250`. The default value is `250`.

  • conference_status_callback (String) (defaults to: :unset) —

    The URL we should call using the `conference_status_callback_method` when the conference events in `conference_status_callback_event` occur. Only the value set by the first participant to join the conference is used. Subsequent `conference_status_callback` values are ignored.

  • conference_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call `conference_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_status_callback_event (Array[reservation.ConferenceEvent]) (defaults to: :unset) —

    The conference status events that we will send to `conference_status_callback`. Can be: `start`, `end`, `join`, `leave`, `mute`, `hold`, `speaker`.

  • conference_record (String) (defaults to: :unset) —

    Whether to record the conference the participant is joining or when to record the conference. Can be: `true`, `false`, `record-from-start`, and `do-not-record`. The default value is `false`.

  • conference_trim (String) (defaults to: :unset) —

    How to trim the leading and trailing silence from your recorded conference audio files. Can be: `trim-silence` or `do-not-trim` and defaults to `trim-silence`.

  • recording_channels (String) (defaults to: :unset) —

    The recording channels for the final recording. Can be: `mono` or `dual` and the default is `mono`.

  • recording_status_callback (String) (defaults to: :unset) —

    The URL that we should call using the `recording_status_callback_method` when the recording status changes.

  • recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use when we call `recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_recording_status_callback (String) (defaults to: :unset) —

    The URL we should call using the `conference_recording_status_callback_method` when the conference recording is available.

  • conference_recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call `conference_recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • region (String) (defaults to: :unset) —

    The region where we should mix the recorded audio. Can be:`us1`, `ie1`, `de1`, `sg1`, `br1`, `au1`, or `jp1`.

  • sip_auth_username (String) (defaults to: :unset) —

    The SIP username used for authentication.

  • sip_auth_password (String) (defaults to: :unset) —

    The SIP password for authentication.

  • dequeue_status_callback_event (Array[String]) (defaults to: :unset) —

    The Call progress events sent via webhooks as a result of a Dequeue instruction.

  • post_work_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID after executing a Conference instruction.

  • supervisor_mode (reservation.SupervisorMode) (defaults to: :unset) —

    The Supervisor mode when executing the Supervise instruction.

  • supervisor (String) (defaults to: :unset) —

    The Supervisor SID/URI when executing the Supervise instruction.

  • end_conference_on_customer_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the customer leaves.

  • beep_on_customer_entrance (Boolean) (defaults to: :unset) —

    Whether to play a notification beep when the customer joins.

  • if_match (String) (defaults to: :unset) —

    The If-Match HTTP request header

Returns:


669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 669

def update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, supervisor_mode: :unset, supervisor: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset, if_match: :unset)
  context.update(
      reservation_status: reservation_status,
      worker_activity_sid: worker_activity_sid,
      instruction: instruction,
      dequeue_post_work_activity_sid: dequeue_post_work_activity_sid,
      dequeue_from: dequeue_from,
      dequeue_record: dequeue_record,
      dequeue_timeout: dequeue_timeout,
      dequeue_to: dequeue_to,
      dequeue_status_callback_url: dequeue_status_callback_url,
      call_from: call_from,
      call_record: call_record,
      call_timeout: call_timeout,
      call_to: call_to,
      call_url: call_url,
      call_status_callback_url: call_status_callback_url,
      call_accept: call_accept,
      redirect_call_sid: redirect_call_sid,
      redirect_accept: redirect_accept,
      redirect_url: redirect_url,
      to: to,
      from: from,
      status_callback: status_callback,
      status_callback_method: status_callback_method,
      status_callback_event: status_callback_event,
      timeout: timeout,
      record: record,
      muted: muted,
      beep: beep,
      start_conference_on_enter: start_conference_on_enter,
      end_conference_on_exit: end_conference_on_exit,
      wait_url: wait_url,
      wait_method: wait_method,
      early_media: early_media,
      max_participants: max_participants,
      conference_status_callback: conference_status_callback,
      conference_status_callback_method: conference_status_callback_method,
      conference_status_callback_event: conference_status_callback_event,
      conference_record: conference_record,
      conference_trim: conference_trim,
      recording_channels: recording_channels,
      recording_status_callback: recording_status_callback,
      recording_status_callback_method: recording_status_callback_method,
      conference_recording_status_callback: conference_recording_status_callback,
      conference_recording_status_callback_method: conference_recording_status_callback_method,
      region: region,
      sip_auth_username: sip_auth_username,
      sip_auth_password: sip_auth_password,
      dequeue_status_callback_event: dequeue_status_callback_event,
      post_work_activity_sid: post_work_activity_sid,
      supervisor_mode: supervisor_mode,
      supervisor: supervisor,
      end_conference_on_customer_exit: end_conference_on_customer_exit,
      beep_on_customer_entrance: beep_on_customer_entrance,
      if_match: if_match,
  )
end

#url ⇒ String

Returns The absolute URL of the TaskReservation reservation.

Returns:

  • (String) —

    The absolute URL of the TaskReservation reservation


520
521
522
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 520

def url
  @properties['url']
end

#worker_name ⇒ String

Returns The friendly_name of the Worker that is reserved.

Returns:

  • (String) —

    The friendly_name of the Worker that is reserved


502
503
504
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 502

def worker_name
  @properties['worker_name']
end

#worker_sid ⇒ String

Returns The SID of the reserved Worker resource.

Returns:

  • (String) —

    The SID of the reserved Worker resource


508
509
510
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 508

def worker_sid
  @properties['worker_sid']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace that this task is contained within.

Returns:

  • (String) —

    The SID of the Workspace that this task is contained within.


514
515
516
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 514

def workspace_sid
  @properties['workspace_sid']
end